Mio Moov 310 – Chapter 2

June 24th, 2009 nk Posted in GPS | No Comments »

Like I promised in the previous Mio Moov post here is an update on the update.

I got an email from Mio telling me that updated maps and possibly (it wasn’t clear) firmware were available. The email included detailed instructions on how to get the update and how to install it. It also included a license key for the update.

I followed the instructions and the update failed – it couldn’t verify the license. After many repeat attempts within 3 days I finally wrote an email to Mio support. Two days later I received a response. The advise was to wait a couple of days and try again as their “servers are busy”. I did that and tried again in a couple of days. Same error message.

Finally, after having tried for 5 days to get the update, I called Mio support. You have to be REALLY patient to get through to them. It took me four attempts and more than two hours to finally get to talk to a live person. The woman that spoke to me was nice and very patient. She promised to get back to me in, at most, four working days with responses to two questions:

1. How to get the update

2. How to get the Text To Speech to actually pronounce street names and not just exit numbers on the freeway.

It has been close to two weeks now and I had no response (she took down both my email address and phone number). So much for the quality of Mio’s technical support.

Just before starting on this entry I decided to try the update again. This time it seems to be working. There is one strangeness though: the old maps are removed from the Mio and you can install the new ones. Except that the space freed in the Mio’s internal memory is not enough for all the new maps. My solution was to start the install minus the Central Time region. This reduces the space necessary. I canceled the install after a few seconds. The program (Mio Desktop) then goes ahead and deletes all the files it already installed. This left me with enough space to install all the new maps. Obviously a bug.

I will report on the results after I test it for a while.